About us

We’re the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨

About DCX

The Digital Customer Experience (DCX) tribe is striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like-minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define, design, build and run frictionless experiences that sets The Very Group apart from other online retailers

About the role

We're looking for A Senior Delivery Manager for our DCX Tribe. For us, a Senior Delivery Manager is accountable for the effective delivery of complex, high-risk products and services.

Here you'll have hands-on experience across a broad range of products and services, delivering throughout the entire product life cycle. You'll be accountable for the team’s output and will be the main point of escalation.

You'll work hand in hand with our Product Managers and Technical Leads in order to influence and define a path to meet our commercial aims.

We're looking for a role model within the discipline to engage the wider community whilst coaching/mentoring other delivery mangers.

We need your help maintaining delivery momentum at an Expert level. For us this means you know how to optimise the delivery flow of teams. You'll be experienced in actively addressing the most complicated risks, issues and dependencies including where ownership exists outside the team or where no clear ownership exists. We need the right person to help identify innovative ways to unblock issues.

As an expert in Agile and Lean practices, you'll know how to coach and lead teams in Agile and Lean practices already. This role needs a recognised expert, someone that advocates these approaches, continuously reflects and is able to challenge the team.

Here you can create or tailor new ways of working.

To be successful in the role, we need a top communicator, someone who can mediate between people and mend relationships, particularly someone who is confident communicating with stakeholders at all levels. As you may imagine, our stakeholders expectations are high and we'll need you to facilitate discussions about high risk and complexity even within constrained timescales.

We want to be known as the best in class for this space, so here you can speak and represent the community to large audiences inside and outside of the Very Group.

Of course though to be successful in this role, it's safe to say there is a fair amount of Planning.

Can you process in a very complex environment? Can you plan beyond product delivery? Can you can identify dependencies in plans across services and coordinate delivery?

All this comes together and runs smoothly with Process. Here we'll need you you to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You'll be able to add value and have the ability to coach the organisation to inspect and adapt processes.

So can you apply experience of multiple parts of the product life cycle? Can you recognise when it is right to move forward and when it is right to stop? Can you can recognise the appropriate deliverables and the right people to meet these? If so we need you to help work with other agile delivery operations throughout the product life.

About you

In line with expectations above, our Senior Delivery Managers may be responsible for one or multiple squads. At this level, you will be expected to:

Be an expert within the discipline
Have strong communication skills and engage senior stakeholders
Coach and mentor delivery managers
Appropriate certification for both iterative and continuous delivery approaches from either Scrum Alliance, PMI, APMG, BCS, Kanban University or VFQ.
Proven track record of delivery in both iterative and continuous delivery approaches.
Ability to operate in a complex stakeholder and technology environment, navigating

Some of our Benefits

Flexible, hybrid working model
Inclusive culture and environment, check out our Glassdoor reviews
£1000 flexible benefits allowance to suit your needs
30 days holiday + bank holidays
Udemy learning access
Bonus potential (performance and business-related)
Up to 25% discount on Very.co.uk
Matched pension up to 6%

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two-stage interview process for this position:

1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage – A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Diversity, inclusion and equal opportunities

We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com. We’ll be happy to support you.

We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

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