Client Success Coach (CSM)

Impact Clients • Full-time • Remote (United Kingdom) • $10k - $15k / month • 2d ago

We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.

If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.

About Us:

Richard Yu is an online business coach with:

100K+ subscribers on YouTube → youtube.com/richardyu1
A growing personal brand on Instagram → instagram.com/richardyuzee

Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role:

This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.

You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.

Requirements

Here are the requirements:

You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
You will be conducting new onboarding calls daily to welcome in new students.
You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
Weekly group coaching calls answering client questions
Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs

WHO THIS IS FOR:

A coach or mentor at heart—you love helping people
Clear, professional communicator (spoken and written English)
Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
Sales background
Able to handle fast-paced environments, multiple clients, and changing priorities
Willing to grow with us long-term (3+ years)—this isn’t a side hustle
Open to feedback and constructive coaching (we’ll train you, but we expect growth)
Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

WHO THIS IS NOT FOR: